Skip to content

Follow us!

Get in touch with us

Coalesce Buyer Protection

Our Process
  • In the event that an issue occurs with your order, we ask that you please contact the seller and provide them with details regarding the issue. Most issues can be solved quickly between buyers and sellers. If you have not received a response from the seller within 48 hours, please fill out the form below and describe the situation. Our team will likely require pictures of any damage and a repair estimate, so please prepare these in advance. Communication must be made within 7 days of shipment being delivered. In the event of non-delivery communication must be made within 14 days of the expected delivery date.

  • Our support team will review the sale and contact the seller to reach a resolution in accordance with seller policies and expectancies.

  • If a resolution cannot be reached with the seller, our support team will recommend the next step the buyer should take depending on the method of payment used. If payment is made through Paypal or Shopify Payments, we will walk you through the dispute process and provide any materials needed to ensure the dispute reaches the correct end.